Terms & Conditions

What Out of School provides

Out of School provides an online maths homework and progress-tracking platform for primary school children in the United Kingdom. Our service includes daily structured homework, instant answer correction, a parent progress portal, and optional one-to-one tuition sessions.

Curriculum alignment

All content is aligned with the England & Wales National Curriculum for Key Stage 1 and Key Stage 2 Mathematics (Years 1–6). We do not guarantee alignment with Scottish, Northern Irish, or international curricula.

1 month free trial

New users may access one month of platform access as a free trial. No payment details are required to begin the trial. Continued access after the free period requires a paid subscription.

Service availability

We aim to provide continuous access to the platform but do not guarantee uninterrupted availability. Scheduled maintenance, technical issues, or circumstances beyond our control may cause temporary interruption. We will endeavour to notify users of planned downtime in advance.

Subscription plans

Out of School offers monthly subscription plans. Current pricing is displayed on our Pricing page and is subject to change with reasonable notice. Subscriptions renew automatically on a monthly basis unless cancelled.

Billing

Subscription fees are billed monthly in advance. Payment is processed securely through our payment provider. By subscribing, you authorise us to charge your chosen payment method on a recurring monthly basis.

One-to-one tuition

Where one-to-one tuition sessions are booked, fees are charged at the published hourly rate in addition to the monthly subscription. Sessions must be paid for in advance. Missed sessions without 24 hours’ notice will be charged in full.

Price changes

We reserve the right to change subscription prices. You will be given at least 30 days’ written notice of any price increase. If you do not wish to continue at the new price, you may cancel before the change takes effect.

Failed payments

If a payment fails, we will attempt to notify you and retry the charge. Access to the platform may be suspended if a payment remains outstanding for more than 7 days.

Cancelling your subscription

You may cancel your subscription at any time. To cancel, please contact us by email at info@outofschool.co.uk or through the contact form on our website. Cancellations take effect at the end of the current billing period; you will retain access to the platform until that date.

Refunds

Monthly subscription fees are non-refundable once charged, except where required by UK consumer law. If you believe you have been charged in error, please contact us within 14 days of the charge and we will investigate promptly.

Right to cancel (cooling-off period)

Under the Consumer Contracts Regulations 2013, you have a 14-day right to cancel a new subscription from the date of purchase if you have not yet accessed the digital service. Once you have accessed the platform or started the 1 month free trial, the cooling-off right no longer applies. The free trial period is provided in lieu of this right.

Cancellation by Out of School

We reserve the right to suspend or terminate your account if you breach these terms, engage in abusive or inappropriate behaviour, or if we are required to do so by law. In such cases we will provide written notice where reasonably practicable.

Account registration

Accounts must be created by a parent or guardian aged 18 or over. You are responsible for ensuring that the information you provide during registration is accurate and kept up to date. You must not create an account on behalf of another person without their knowledge.

Account security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Please notify us immediately if you suspect unauthorised access to your account.

Appropriate use

The platform is intended for the personal, non-commercial use of a single child per student account. You must not share student login credentials with others outside your household or use the platform to provide services to third parties without our written consent.

Supervision

While our platform is designed for independent learning, we recommend that parents and guardians remain appropriately involved in their child’s online activity and homework routine.

Data controller

Out of School is the data controller for personal data collected through this platform. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data we collect

We collect personal information necessary to provide the service, including: parent/guardian name, email address, and payment information; child’s first name, year group, and academic performance data. We do not collect more information than is necessary for the purposes described.

How we use your data

Personal data is used to: provide and manage your subscription; track and report on your child’s learning progress; communicate service updates and support; process payments securely. We do not sell personal data to third parties. We do not use children’s data for advertising or profiling purposes.

Data retention

We retain personal data for as long as your account is active and for a period of up to 2 years following cancellation for legitimate business purposes. You may request deletion of your data at any time by contacting us. Certain financial records must be retained for 7 years under UK tax law.

Your rights

Under UK GDPR you have the right to: access your personal data; correct inaccurate data; request erasure of your data; restrict or object to processing; data portability. To exercise any of these rights, please contact us at info@outofschool.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies

Our website uses essential cookies required for the platform to function. We do not use tracking or advertising cookies. By using our platform you consent to the use of essential cookies.

Ownership

All content on the Out of School platform, including homework questions, exercises, lesson materials, and software, is owned by or licensed to Out of School and is protected by copyright. You may not copy, reproduce, distribute, or create derivative works from our content without written permission.

Permitted use

You are granted a limited, non-exclusive, non-transferable licence to access and use the platform content for your child’s personal educational use only. This licence does not permit commercial use or redistribution.

Educational outcomes

Out of School provides structured homework and progress-tracking tools to support learning. We do not guarantee specific academic results, grades, or exam outcomes. Progress depends on individual engagement, consistency, and other factors outside our control.

Liability cap

To the fullest extent permitted by UK law, our total liability to you for any claim arising from or related to your use of the platform shall not exceed the total subscription fees paid by you in the 3 months prior to the claim.

Consumer rights

Nothing in these terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.

Get in touch

If you have any questions about these Terms and Conditions, your subscription, or our data practices, please contact us:

Out of School
Email: info@outofschool.co.uk
Website: outofschool.co.uk/contact

We aim to respond to all enquiries within 2 business days.

Changes to these Terms

We may update these Terms and Conditions from time to time. Where changes are material, we will notify you by email at least 14 days before they take effect. Continued use of the platform after that date constitutes acceptance of the revised terms.

Governing law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.